Pet Shipping Agreement
ATS Pets,LLC
TRANSPORT AGREEMENT
Rm1506, 188 Siping Rd
Hongkou Distirct, shanghai 200082
(8621) 5187-3513; fax (8621) 5308-1131
AUTHORIZATION FOR EMERGENCY CARE
1. All dogs must be at least 8 weeks of age to be transported.
2. A valid health certificate issued by a doctor of veterinary medicine dated within 2 weeks of transport must be obtained and travel with the pet. We recommend the 30 day health certificate.
WE CANNOT TRANSPORT YOUR PET WITHOUT THIS CERTIFICATE! It must be available at pick up; we can not wait for the owner to obtain it when we arrive. If the pick up person does not have it available at pick up, we will have to go on with the schedule and the owner will have to reschedule with a 10% charge. Cancellations in such cases are not refundable.
3. A current rabies vaccination certificate must travel with your pet (this applies to pets over 16 weeks of age). We need a copy of the shot records. Please do not send the original. We keep the copy for our records.
4. We recommend a supply of food be sent with your pet, appropriate to the number of days traveled. We will supply bottled water, ice and all bedding. (Our space is limited so we ask that no more than the necessary amount of food be sent.) Due to limited space on the vans, we can not take Crates, Totes, or other large objects, but you can send a toy or blanket to make them more comfortable - Please label with Pets' name.
5. Should your pet require medical attention during transport, we are authorized to provide such care as is deemed necessary. Should emergency care be necessary, we will make every effort to contact you prior to taking any emergency action. However, if you cannot be reached we will use our discretion to take such steps necessary to ensure the well being of your pet(s). All charges incurred for veterinary care will be your responsibility.
6. For the safety of our clients and their pets, we will not transport a vicious animal.
All pets must be socialized and friendly. All pets must be lead trained.
7. Any information given over the phone is an approximate by the schedule at the time. It is never a guarantee. Please go by the 7 day window you are given.
8. Any coast to coast transports are estimated at a 7-9 day transport time from the date of pick up. All others will need to speak with the driver on an estimate for delivery (This is dependent on the schedule that you are on and can vary).
RESCHEDULING
In the event that you find yourself needing to reschedule your transport within 72 hours of transport day, you will be charged a rescheduling fee of 10% of the total agreed cost.
It is important that you notify us immediately upon you change of plans.
CANCELLATION
Cancellations must be made no later than 72 hours before the scheduled pick-up date.
Cancellations made after payment has been processed will receive a refund of the cost of the transport less a 25% cancellation fee.
If you cancel after the 72 hours deadline, you will be charged the full transport fee and no refund will be given.
PICK-UP:
If no person is present at the time of transport and/or the above described paperwork is not in order at the time of pick-up or delivery, we may have to continue without your pet. You will be charged for the full amount of the transport cost. We recommend that you make alternative arrangements in case the responsible party is unavailable.
DELIVERY:
The party who ordered the transport will be responsible for these extra charges.
It is highly recommended that alternate arrangements be made in case the person responsible for receiving the animal is unable to do so.
The receiver must be available 24 hours a day. If no one will be available for drop off, it is the client/s responsibility to make other arrangements such as a kennel. Kennel cost are picked up by the client. If client needs assistance finding a kennel, they can contact the office at 4006-573-375
Each client is given a scheduled one week window of time for pick up. We may need to make a pickup or delivery outside of normal business hours to keep on schedule.
Due to conditions beyond our control we cannot guarantee an exact date or time for pick up or delivery.
RIGHT OF REFUSAL:
Our drivers are given the right to refuse acceptance of your pet(s) because of failure to follow the above-mentioned terms, and/or your pet(s) is found to be vicious or sickly.
By signing this and/or making payment you are agreeing to the above.
Clients Name:________________________________ Clients Signature:___________________________________
Date:____________________
Assigned Driver Name: _______________________________
Driver Phone Number: ______________________________
Pickup Window Start Date: _______________________________
Pickup Window Close Date: ____________________________
